Privacy Policy

Last updated: June 2025

1. Data We Collect

• Account data: Name, email, phone number, city
• Order data: Specifications, uploaded files, order history
• Payment data: Processed via PayTabs. We never store card numbers.
• Usage data: Pages visited, time spent, device type

2. How We Use Your Data

• Operating the platform and delivering services
• Matching you with suitable workshops
• Processing payments and issuing invoices
• Sending order notifications and quote alerts
• Improving user experience

3. Data Sharing

We do not sell your data. We only share data with:

• Selected workshops to fulfill your order (specifications only)
• Payment processor PayTabs for financial transactions
• Legal authorities when legally required

4. Data Storage & Security

• Data is stored on encrypted servers
• HTTPS is used for all communications
• Passwords are hashed and unreadable
• We retain data as long as your account is active

5. Your Rights

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your account and data
• Right to object to data processing

6. Cookies

We use essential cookies for session management and login. We do not use advertising cookies.

Refund Policy

Last updated: June 2025

1. Full Refund Eligibility

• If the workshop has not started production within 72 hours of quote acceptance
• If the received product differs materially from the requested specifications
• If delivery was not made within double the agreed time without prior notice
• If the order is cancelled before production begins

2. Partial Refund

Partial refunds may apply in the following cases:

• If the product contains partial defects that can be repaired
• If the quantity received is less than ordered
• If delivery is reasonably delayed and the client agrees to partial compensation

3. Non-Refundable Cases

• If the workshop has started production and the client cancels without valid reason
• If inaccurate specifications provided by the client led to incorrect output
• If the client confirmed receipt and later requests a refund
• Completed design orders delivered digitally

4. Refund Request Process

• Submit request within 7 days of receiving the product
• Attach photos or evidence of the issue
• Requests are reviewed within 3-5 business days
• Funds are returned to the original payment method within 7-14 business days

5. Dispute Resolution

In case of disagreement between client and workshop, San3li's team intervenes as a neutral mediator to reach a fair resolution. The mediation decision is binding on both parties.